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AI governance review: full worked example

AI and data governance from someone who builds the controls, not just the policies. This is a complete AI governance review, end to end, for one invented company: Quillmarrow Supplies Pte. Ltd. (fictional), an office-supplies distributor and online store with about 80 staff. It shows the register, the policy, the impact assessments, the oversight and agent controls, the vendor questions and the management report you would receive, in about two weeks.

Fictional organisation, illustrative only, not a client case study

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The situation

Staff were using ChatGPT and Microsoft 365 Copilot without clear rules. The helpdesk vendor switched on an AI reply-drafting feature. Purchasing was piloting an agent that can email purchase orders to suppliers. HR proposed a CV-screening service. A large enterprise customer sent a supplier AI questionnaire, and the company had just appointed its own Data Protection Officer. Management wanted to know what its AI may do, and who approves it.

Decisions this supports
  • Which AI uses to approve, restrict or pause.
  • What information staff may put into each tool.
  • When a person must check an output or approve an action.
  • What an agent may read, change or send, and what it must never do.
  • Which supplier questions need answers before you proceed.
  • Who owns each risk, control and follow-up action.

Where each decision is answered

Decision Answered in Decided by (role)
Which AI uses to approve, restrict or pause A2 register, A3 tiering, A5 impact assessments, A9 decisions needed COO; MD for Tier 3 uses
What information staff may put into each tool A4 AI-use policy, section 4 table MD approves the policy
When a person must check an output or approve an action A6 oversight matrix COO
What an agent may read, change or send A7 specification, AIA-02 MD, before any sending is enabled
Which supplier questions need answers first A8 questionnaire and its follow-up actions COO with the use owner
Who owns each risk, control and follow-up action A2 owner roles, A9 30/60/90-day plan COO
Everything in the pack
RefItem (read online)PDF pagesClient approverDownloads
A0AI governance review pack: cover and decisions5Chief Operating OfficerPDF · DOCX
A1Engagement scope sheet6Chief Operating OfficerPDF · DOCX
A2AI use register8Chief Operating OfficerXLSX · PDF · DOCX
A3Practical risk tiering method4Chief Operating OfficerPDF · DOCX
A4AI-use policy7Managing DirectorPDF · DOCX
A5-1AI impact assessment AIA-01: Helpdesk reply drafting6Chief Operating OfficerPDF · DOCX
A5-2AI impact assessment AIA-02: Supplier reorder agent pilot8Managing DirectorPDF · DOCX
A5-3AI impact assessment AIA-03: CV screening and candidate ranking6Managing DirectorPDF · DOCX
A6Human oversight decision matrix10Chief Operating OfficerXLSX · PDF · DOCX
A7Agent governance checklist: permissions and audit-trail specification8Chief Operating OfficerPDF · DOCX
A8Vendor and model due diligence questionnaire10Chief Operating OfficerXLSX · PDF · DOCX
A9Management report and action plan9Managing DirectorPDF · DOCX
A10Optional ISO/IEC 42001 readiness check (excerpt)4Chief Operating OfficerPDF · DOCX

Every file carries the label "Fictional organisation, illustrative only, not a client case study", a version, a date, the preparer and the client approver role.

How to read it
About this worked example

Prepared by Alex Lew (CFA, AIGP, CIPP/A, FIP). I personally review and sign off every deliverable.

The templates behind these documents are in the AI governance and PDPA toolkit: complete and available now; one organisation, internal use, 12 months of updates. DM @alewyl1 on X, pay, then the ZIP arrives by email.

This is practical compliance support, not legal advice. For legal advice, use a Singapore-qualified lawyer. You appoint your own DPO. I support them. ISO/IEC 42001 work is a readiness check only, never certification.

Want this for your business? DM @alewyl1 on X, or ask for a free intro call (coffee chat).